| BILLING
& PAYMENT INFO Payment Options  Pay
Online: Implemented in early 2009, e-Business
Online Bill Payment was made available to members. Effective April 1, 2009, FEC members may use the new online services to make a payment with a debit or credit
card or E-check, check out their capital credit allocations over the years, look at their billing records for the previous 12 months, and more.
Members must complete this
application to enroll in the e-Business program. Download and
print the application,
then just follow the directions / fill in the blanks and mail or fax it back to the office in Chillicothe.
Members will need to create a password and use their account number (or member number) to gain access to their personal records. Members may also be able to store their credit card information with only the last four numbers of the card being visible so they don't have to look up the number every time they use the e-Business program. The e-Business Member Login is protected by SSL technology, verified by
Geotrust. Bank Drafting: FEC members who are on the automatic meter reading (AMR) system can take advantage of
Bank Drafting to pay their bill automatically on the same day each month. Payments will be deducted from your account on the 5th or 15th day of each month, whichever you prefer. Now you don’t have to worry about remembering to pay your bill. There won’t be any more charges for writing checks or for postage. Plus, the high cost of gasoline will allow you to save travel expenses to and from our office in Chillicothe. Office
Payment: Visit us at 201 West Old Highway 36 (drop box also
available), Chillicothe, Missouri. U.S.
Mail: FEC, P.O. Box 680,
Chillicothe, Missouri 64601. Credit Card Payment: Farmers’ Electric Cooperative accepts
Visa, MasterCard and Discover credit cards.
To
make your payment using a credit card or electronic bank draft, please
download and complete our Automated Credit Card or Bank Draft form.
Please select if you would like the payment to occur once or for
all future monthly bills.
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Click
image for a closer view.
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Budget
Billing:
FEC also offers its residential members on the AMR system a method of payment based on the average energy usage of the residence during the previous 12 months.
Please call the Farmers' Electric office, 1-800-279-0496, or email
our billing department to discuss how you can level out your
monthly bills by using Budget Billing. Click
here for billing news...
PRE-PAY
METERING NOW AVAILABLE TO FARMERS' ELECTRIC MEMBER-OWNERS ( PAMS)
October,
2009 - A new service is now available to FEC members that will allow them to pre-pay for
any electricity they use. The new payment option will allow
members to choose their own payment schedule, purchase electricity when it is convenient,
and monitor their daily usage. Plus, the member can avoid paying a
deposit when they first sign up for FEC membership; or, if they have an existing deposit, this will
be applied to their bill. Once the deposit has been used up, the member moves to the pre-payment
option for the rest of their electrical needs.
“This new program gives members
another option,” said Steve Shoot, Manager of Member Services for FEC. “The member becomes
more responsible for the usage at the meter.” Shoot said members who participate in
the program would not receive any penalty fees for late payments or high fees as a result of a disconnected meter. It is the responsibility of
the member to remember to make their payment before the pre-payment funds
expire.
Members who sign up for this option will be able to check their account balances daily,
as well as their account kilowatt hour usage. The new program, known as PAMS,
Prepaid Account Management System, will also send out an alert to each member whenever
the account drops to a specific monetary level, which is chosen by the member.
The
member has the choice of contact method, as well. The member can be contacted by e-mail or by telephone.
In conjunction with this new PAMS program, FEC has opened a 24-hour payment
telephone line, too. Members wishing to use the telephone payment option, may call 1-800-927-5334 and use a debit or a credit card to
make their payment. Members do not have to be signed up for the PAMS program to
take advantage of the telephone payment method, Shoot said.
Paying your bill may also be done
online, effective November 1, 2009.
BILL
PAYMENT OPTIONS
Farmers’ Electric members have a number of options in which to make their bill
payment. Several hundred members have already taken advantage of being able to pay
online. Members may also pay by telephone 24 hours-a-day by calling 1-800-927-5334. FEC
members also have additional options, including automatic bank drafting, levelized
billing, credit card payments and more.
For any member to pay online they must
register with FEC. This protects the identity of any individuals
account. The application can be
found here on our web site. Members can also receive the application by contacting the
cooperative office, and it will be e-mailed, faxed or mailed to
you.
Members paying online or through the
new telephone payment program may use a credit card, debit card or
e-check. Also available to members is the no-deposit pre-pay metering option, which allows
the member to choose their own payment schedule, purchase electricity when it is
convenient and monitor their daily usage.
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Capital credits are the profits, called margins by the cooperatives, that are left over from revenues after all operating expenses are deducted. Each year these margins are allocated, or credited, to members receiving electrical service.